Right of withdrawal
RETURNS
Our return policy is valid for 30 days from receipt of the goods. If your purchase was made more than 30 days ago, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it, and the item must be in its original packaging.
To initiate a return, you can contact us at help.sumbee@gmail.com. If your return is accepted, you can send the item to Standstrasse 9, 9320 Arbon, Switzerland. Items returned to us without first requesting a return will not be accepted.
To complete your return, we require a receipt or proof of purchase.
Please do not return the purchased items to the manufacturer.
Refunds
Once we have received and inspected your return, we will send you an email to notify you that we have received the item you returned. We will also notify you of the approval or rejection of your refund.
If your refund is approved, it will be processed and a credit will automatically be applied to your credit card or original method of payment within a few days.
Delayed or missing refunds
If you haven't received a refund yet, please check your bank account again first.
Then contact your credit card company. It may take some time for your refund to appear.
Next, contact your bank. There is often a processing time for a refund to be posted to your account.
If you have done all of this and still have not received your refund, please contact us at help.sumbee@gmail.com.
Special offer items
A refund can only be made for regular priced items; unfortunately, promotional items are not eligible for a refund.
exchange
Exchanges will only be granted for defective or damaged items. If you would like to exchange an item for the same item, please email us at help.sumbee@gmail.com and send the item to: Standstrasse 9, 9320 Arbon, Switzerland.
Gifts
If the item was marked as a gift when purchased and sent directly to you, you will receive a voucher for the purchase value when you return the item. Once we receive the returned item, you will receive a voucher via email.
If the item was not marked as a gift when purchased or sent to the gift giver, the refund will be issued to the gift giver and the gift giver will be notified of the return.
Shipment
To return your product, you should send your product to: Standstrasse 9, 9320 Arbon, Switzerland.
You will be responsible for your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the return shipping costs will be deducted from your refund.
The time it takes for the exchanged item to reach you may vary depending on the country in which you reside.
If you are returning an item, you should consider using a tracked shipping service or purchasing shipping insurance. We cannot guarantee that we will receive the item you return.