Shipping conditions

1. General information:

Deliveries are made worldwide.
Shipping costs are calculated based on the weight, size and destination of the order.
All orders are processed and shipped within 1-2 business days of receipt of payment.

2. Delivery times:

Delivery times in Switzerland: The delivery time is usually 2-3 working days.
Delivery times abroad: Delivery times for international orders vary depending on the destination country. Please note that delays may occur due to customs and import regulations. Delivery times stated in our shop are non-binding.

3. Faulty or damaged shipments:

We attach great importance to the quality of our products and careful packaging for shipping. However, if a shipment arrives faulty or damaged, we ask you to contact us immediately.

4. Accuracy of delivery address:

To ensure that your order is delivered correctly and on time, we ask you to be careful when entering your delivery address.
We assume no responsibility for delivery delays or failed deliveries due to inaccurate or incomplete shipping addresses.

5. Shipping address verification:

We recommend that you check your shipping address carefully before completing your order.
Make sure all required information such as street name, house number, zip code and city is complete and correct.
Please also check the spelling of your delivery address to avoid errors.

6. Correction of the delivery address:

If after completing your order you discover that your shipping address is incorrect or incomplete, please contact us immediately.
We will do our best to correct your shipping address before shipping. However, please note that this may not always be possible, especially if the order has already been shipped.

7. Customs and duties

Any customs duties, taxes or import fees charged by the destination country are the responsibility of the recipient.
We assume no responsibility for delays or additional costs due to customs clearance processes.

8. Shipping partners:

We work with reliable shipping service providers to ensure fast and safe delivery.
The shipping partner is selected depending on the destination and the best possible delivery options.

9.Shipment tracking:

We will provide you with a tracking number so you can track the status of your order.
You will receive this number by email once your order has shipped.

10. Shipping confirmation:

Once your order has been shipped, you will receive a shipping confirmation email with all relevant information.

11. Returns and Exchanges:

Please see our Cancellation Policy for information on returns, exchanges and refunds.