FAQ

How does the Sumbee hot water bottle work?

Simply plug in the charger and let the hot water bottle heat up for 8-12 minutes (depending on the ambient temperature). It will stop automatically and the red indicator light on the charger will go out once the device is ready.

Now you can remove the charger and enjoy warmth for 1-6 hours (depending on the ambient temperature).

How hot does the Sumbee hot water bottle get?

The Sumbee hot water bottle has an intelligent thermostat that automatically switches off the power when it is heated to an internal temperature of 60-70° Celsius.

How long does the heat last after charging?

The Sumbee hot water bottle provides heat for 1-6 hours (depending on the ambient temperature).

Once the bottle has cooled to the optimal charging temperature, simply reconnect the charger and in 78-11 minutes it will be ready for another 1-6 hours of warmth.

How long does it take to charge?

Simply plug in the charger and allow the bottle to heat up for 8-12 minutes (depending on the ambient temperature). The red indicator light on the charger will turn off once the device is ready.

Who can use the Sumbee hot water bottle?

Sumbee electric hot water bottles are widely used by different people for different purposes. Here are some examples:

1. People with menstrual cramps: Women who suffer from menstrual cramps often find relief by placing the hot water bottle on their lower abdomen. The heat can help relieve pain and relax muscles.

2. People with pain or sore muscles: The Sumbee hot water bottle is often used as a natural remedy to relieve pain, muscle stiffness or cramps. The application of heat can help relax muscles, promote blood circulation and thus provide temporary relief.

3. People seeking warmth: The Sumbee hot water bottle is often used by people who want to keep warm during the colder months or in cool environments. They provide localised warmth and can be used while sitting on the couch or even outdoors.

4. Elderly: The Sumbee hot water bottle is popular with the elderly due to its convenience compared to a traditional hot water bottle or heat pad. The Sumbee hot water bottle provides warmth and comfort as they may have a lower tolerance to cold temperatures and a hot water bottle can help keep you cosy during colder times

( CAUTION - Elderly people, those unable to care for themselves, sensitive to heat or lack of relevant experience and knowledge cannot use this product alone. If necessary, please use it under the guidance of a parent or guardian.)

5. People with poor circulation: People with poor circulation, such as people with Raynaud's syndrome, can use the Sumbee hot water bottle to warm up their extremities such as hands and feet. The heat from the bottle can improve circulation and relieve symptoms.

6. Relaxation seekers: Some people use the Sumbee hot water bottle as part of their relaxation routine. The warmth can have a calming effect and help with stress relief and relaxation.

Will it fit me?

The Sumbee belly band offers customizable adjustments to accommodate different body types and sizes.

The length of the body belt is 120 cm and does not directly correspond to a specific clothing size as it is designed for different body shapes and sizes, but fits approximately between sizes XS to XL at the waist.

For extra room, we offer an extension strap that adds an extra 30cm (the usable length of the extension strap is 60cm), the total length of the body strap can be safely extended to 150cm. This extension allows for further adjustability and fits approximately between sizes 2XL to 4XL at the waist.

Can I sleep with it?

No, we advise against sleeping with a hot water bottle for several reasons.

They could roll onto the bottle and increase the risk of the bottle bursting due to pressure.

WARNING - HOT WATER BOTTLES CAN CAUSE BURNS. AVOID PROLONGED DIRECT CONTACT WITH SKIN.

It is important to note that our electric hot water bottle should be used with caution and proper care should be taken to avoid burns or accidents. Please follow our user manual for safe use.

Can I wash it?

The hot water bottle with the liquid container must never be machine washed.
However, you can carefully clean the stains with a damp cloth.

As for the belly band (without hot water bottle), it can be machine washed with similar colors. If you wash it cold, we recommend using a washing bag to protect the material.

Alternatively, you can clean the stains with a damp cloth or a slightly damp towel. Do not tumble dry.

Make sure you do not let it dry in the sun as this may cause the colour to fade.

Size and weight of the Sumbee hot water bottle?

The dimensions of the Sumbee hot water bottle are (270 x 180 x 50 mm), which is just smaller than an A4 sheet of paper.
It weighs about 1240-1270 g.

The length of the Sumbee belly band is 120cm.

Does the product have a CE certificate?

Yes, the Sumbee hot water bottle has a CE certificate.

Why does my Sumbee hot water bottle make bubbling noises when charging?

It is normal to notice a slight smell and hear the liquid boiling when heating.

Shipping and delivery

How much is the shipping?

With us you benefit from free shipping in Switzerland.
Shipping to other countries may include different shipping costs depending on the country. The costs are visible in the checkout process.

How long does delivery take?

Once we have received your order, we will process it immediately on the same day and forward it to the post office.

Shipping time varies depending on the country.

In Switzerland: 2-3 days
Europe: 2-8 days
Rest of the world: 2-20 days

We do our best to ensure fast delivery.

Can I track the show?

Yes, after the shipment has been handed over, the customer will receive a tracking number.

Refunds and Returns

My package arrived damaged, what should I do?

Don't worry, please just contact us via the contact form if your goods have been damaged in transit so that we can clarify the matter and offer you a suitable solution.

How long is the warranty?

Our warranty is 1 year from the date of purchase. Within this period, we will completely replace the product if it no longer works.

returns

You can return the product under the following conditions:

  • It is necessary that you return the goods to us within 30 days of receiving the order.
  • The product should be in its original packaging.
  • Make sure that all parts received are returned.
  • You will be asked to demonstrate your photography skills and provide a photo of your item before returning it to us.

Do I have to pay for the return shipping myself?

Yes, the customer bears the shipping costs themselves.